Tutorials

Tutorials & guides

Operating, maintaining, and specifying the unit

Practical guidance for the people who run the equipment and the people who buy it — from daily operation and battery handling through to sizing a fleet for your facility.

Operating

Day-to-day use

Operator orientation — this is not a forklift-class vehicle, so it does not carry OSHA 29 CFR 1910.178 certification requirements. Most staff are operating safely within minutes. Confirm your own facility policy with your safety manager, since internal rules often go beyond the federal minimum.
Speed modes — three modes with an adjustable limiter. Set the ceiling to match your aisle traffic rather than running wide open by default.
Loading the deck — keep heavy items low and centered. Over-tall shelving loads raise the center of gravity and make the vehicle harder to handle.
Reading the display — the IP65 LCD shows distance, battery status, and speed at a glance.

Battery

Getting a full shift, and then some

Swapping packs — the 48V pack lifts out without tools. One spare per unit turns a single-shift vehicle into a three-shift vehicle.
Expected runtime — three to five hours depending on load, grade, and duty cycle. Heavier loads and more stop-start use shorten it.
Cold storage — battery capacity drops in freezer environments, so derate expected runtime and plan a spare. Manage condensation on the freezer-to-dock cycle.
Cells — packs are built with UL-rated cells, and documentation is available if your safety team needs it on file.

Maintenance

Keeping units on the floor

The platform is built around modular parts so that common wear items swap with ordinary tools rather than a service visit. Parts are stocked in the US and sized to ship overnight, which is the whole point — a worn tire should cost you an afternoon, not three weeks.

Check wheels, bumper, and fasteners as part of a regular walkaround
Match wheel type to your floor surface — the wrong compound wears fast and handles poorly
Keep one set of common wear parts on the shelf for a fleet of any size
Have your serial number ready when requesting parts so fitment can be verified before quoting

Specifying

Sizing it for your facility

Start with your longest trip, not your heaviest load. If your typical load is under 350 lb and your typical trip runs several hundred feet, distance and shift coverage are the real constraints. Deck size is the other lever — a 20″ × 20″ deck threads tight aisles and mezzanines, a 35″ × 35″ deck carries a wider footprint.

Before a rollout, pull your baseline: average daily miles per worker, trailing 12-month MSK claim frequency and cost, and throughput per worker by shift hour. A pilot measured against those numbers makes the internal case far better than a demo does.