Multiple ways to reach our team
Our support specialists are based in Houston, Texas and ready to help with your B2B account, orders, and technical questions.
Email Support
support@textrack.us – we respond within 1 business day.
Phone Support
1-832-990-6003 – Monday through Friday, 8:00 AM–5:00 PM CT.
Based in Houston, Texas
Proudly supporting B2B customers across the country.
Response Times
Most inquiries are answered within one business day.
Frequently Asked Questions
Quick answers about orders, accounts, shipping, returns, and technical support.
Categories
Orders & Billing
How can I check the status of my order?
Sign in to your account and visit Order History to view real-time status and tracking details. You can also email support@textrack.us with your order number for an update.
Can I update my billing or shipping information?
Yes. Account holders can update billing and shipping details from the Account page. If you need to change information on an order that has already been placed, contact our support team right away so we can assist.
Do you offer business accounts or net terms?
Yes. Qualifying businesses can apply for a B2B account with volume pricing and net-30 terms. Email support@textrack.us with your company details to get started.
Shipping & Returns
What are your shipping times?
Most orders ship within 1–3 business days. Expedited and freight shipping options are available at checkout for time-sensitive orders.
What is your return and warranty policy?
Most products can be returned within 30 days of delivery in their original condition. Manufacturer warranties vary by product — contact our support team for warranty claims and return authorizations.
Technical & Product Support
Who do I contact for technical or installation support?
Our technical support team is available at 1-832-990-6003 or support@textrack.us. Please include your order number and a description of the issue so we can help quickly.
Do you provide product documentation or spec sheets?
Yes. Spec sheets, installation guides, and compliance documentation are available on individual product pages, or can be requested directly from our support team.
We're here for you, Monday through Friday
Our support team is based in Houston, Texas and available Monday through Friday, 8:00 AM–5:00 PM CT. For the fastest response, call 1-832-990-6003 or email support@textrack.us.
Send us a message
Fill out the form below with as much detail as possible and a member of our support team will get back to you within one business day.
Prefer email? Reach us at support@textrack.us
