Important rental information.
What to expect when a rental unit arrives, how to look after it while it is on your floor, and how returns and swaps work. Read this before the unit ships so there are no surprises later.
Your rental agreement sets the specific terms for your order.
Three things every renter should do
Check it on arrival
Unbox the unit, inspect it, and report any shipping damage or missing items before first use. Keep the box — you will need it for returns and swaps.
Inspect every shift
Run the TagRite tap inspection before each use. A red-tagged unit stays out of service until we sort it out.
Return it the way it came
At the end of the term, pack the unit in its original box with the return label we provide and hand it to the carrier.
Red-tag it, stop using it, and contact us. We overnight a replacement. When it arrives, put the original unit back in the same box, apply the prepaid return label, and hand it to the carrier.
If a unit goes down, the replacement ships first.
Every TexTrack unit is sized to ship in a standard UPS box — no freight truck, no pallet, no liftgate. So when something goes wrong, you are not waiting on a service tech or a repair queue. We overnight you a ready-to-run replacement, and the box it arrives in becomes the box the old unit goes back in, return label included.
- Ships in a standard UPS box
- Replacement sent overnight
- Return label in the box
- No technician visit
Tell us what's wrong
Call or email our US-based team with the unit and the issue.
We overnight a replacement
A ready-to-run unit ships to your dock in a UPS box, with a prepaid return label inside.
Swap it on the floor
Unbox the replacement and put it back on the route. Downtime is measured in hours, not weeks.
Send the old one back
Pack the old unit in the same box, apply the return label, and hand it to UPS. We take it from there.
Swap coverage, shipping cutoffs, and terms are confirmed with your quote. Contiguous US commercial addresses.
What you need to know
Units ship by parcel carrier in a reusable box and arrive ready to run with a TagRite NFC tag installed. Make sure someone is available to receive the shipment and that the delivery address and any dock or site access details on your quote are correct.
Inspect the unit when it arrives and report any shipping damage, missing parts, or faults before first use. Issues reported up front are treated as ours, not yours.
Only trained operators in your workforce should ride the equipment. Follow the operating guidance supplied with the unit, your site's PPE rules, and any traffic rules for shared aisles.
Rental units are built for indoor industrial floors such as warehouses, plants, and distribution centers. Do not use them outdoors, on public roads, in standing water, or on surfaces they were not quoted for without checking with us first.
Tap the TagRite tag and complete the pre-use checklist before each shift. If a critical item fails, the unit is red-tagged and must stay out of service until it is repaired or swapped.
Charge only with the supplied charger, in a dry, ventilated area away from flammable materials. Do not open, modify, or substitute the battery pack. Contact us if a battery is damaged, swollen, or not holding charge.
Normal wear from intended use, such as deck scuffs and tire wear, is expected. Damage from misuse, collisions, unauthorized modifications, use outside the quoted application, or missing parts may be charged under your rental agreement.
Do not modify, repair, or remove parts from the unit, including the TagRite tag. If something needs attention, red-tag the unit and contact us.
At the end of the rental term, pack the unit, charger, and any accessories in the original box, apply the return label we provide, and hand it to the carrier. Contact us if the original packaging was lost or damaged.
If you decide to keep the equipment, ask us about applying rental toward purchase before the term ends.
Get a rental quote
Send the site, the unit count, and the timeframe. We'll confirm availability and send pricing along with your rental agreement.
Request a rental quote →